Acceptable Use Policy
Last updated: March 4, 2025
Anubiz Labs provides DevOps and cloud implementation services on a per-project basis. This policy defines the terms under which we accept and deliver work. By purchasing a service or submitting an intake brief, you agree to the following.
Our Approach
Anubiz Labs is a DevOps and cloud implementation studio. We build CI/CD pipelines, containerize applications, deploy to Kubernetes, migrate infrastructure, and provide ongoing async retainers. We are NOT a hosting provider and do not operate or monitor your applications after delivery.
- We implement infrastructure tooling based on your brief — nothing more, nothing less
- We do not monitor, operate, or assume liability for your running applications
- All engagements are async and scope-bound
- We reserve the right to decline or terminate any engagement at our sole discretion
Our obligations end at delivery and documentation. What you run on the infrastructure we build is your responsibility.
Prohibited Use
We will refuse or terminate any engagement where we determine, at our sole discretion, that the work falls into any of the following categories:
- Illegal Infrastructure
We will not implement, configure, or deploy infrastructure intended for illegal activities under Icelandic or international law.
- Fraudulent or Deceptive Projects
Infrastructure designed to facilitate fraud, phishing, identity theft, or financial scams.
- Unauthorized Access
Providing credentials or access to systems you do not own or have authorization to manage.
- Harm-Enabling Infrastructure
Any project intended to facilitate violence, exploitation, terrorism, or distribution of child sexual abuse material (CSAM).
- Sanctions Violations
Engagements that would violate international sanctions or export control regulations.
If we discover prohibited use during an active engagement, work stops immediately with no refund. In cases involving CSAM or terrorism, we will report to the appropriate authorities.
Client Obligations
By engaging Anubiz Labs, you confirm and agree to the following:
You must provide valid, authorized access to all systems, repositories, and cloud accounts involved in your project.
Your intake brief must be truthful and complete. Misrepresented project scope, stack, or intent may result in work stoppage without refund.
You are solely responsible for ensuring the applications we deploy comply with all laws and regulations applicable to your business.
Credentials shared for implementation must be scoped appropriately. Revoke or rotate them after project completion.
You are responsible for all data within your infrastructure. We implement tooling — we do not own, manage, or assume liability for your data.
Respond to clarification requests within a reasonable timeframe. Prolonged inactivity may result in project closure.
Intake & Brief Requirements
Every engagement begins with our intake form. Your brief is the foundation of our work.
- Describe your project, stack, and goals accurately. We scope and price based on what you tell us.
- Omitting critical details (e.g., legacy dependencies, multi-region requirements) may result in re-scoping or additional charges.
- If your actual infrastructure differs materially from the brief, we reserve the right to pause and re-scope the engagement.
- Intake submissions are subject to review. We may decline projects that fall outside our expertise or violate this policy.
Professional Conduct
We operate on a 100% async model. Professional and respectful communication is expected on both sides.
- All communication is async (Telegram, email, brief forms). Be clear and professional.
- Abusive, threatening, or discriminatory language toward our team will result in immediate engagement termination.
- Do not misrepresent your identity, role, or authorization level when submitting a brief or granting access.
- Respect the scope defined in your brief. Scope changes require a new engagement or add-on.
Enforcement Process
When a policy violation or issue is identified, we follow a graduated enforcement process:
We pause the engagement and notify you via email with a request to resolve the issue within 48 hours.
Applies to: Incomplete or inaccurate briefs, missing access, unresponsive communication
We terminate the engagement. Partial refunds may be issued at our discretion based on work completed.
Applies to: Repeated issues, unprofessional conduct, refusal to provide required access
Engagement terminated immediately with no refund. We may report to relevant authorities if required.
Applies to: Illegal intent, unauthorized access, fraud, harm-enabling infrastructure
Note: Engagements involving illegal intent, unauthorized access, or harm-enabling infrastructure skip directly to Level 3 with no warning.
Liability & Scope of Responsibility
Anubiz Labs is an implementation service, not an operator.
- We deliver infrastructure tooling and documentation. We do not operate, monitor, or maintain your applications post-delivery (unless on an active retainer).
- You are solely responsible for the legality, compliance, and operation of applications running on infrastructure we build.
- We are not liable for downtime, data loss, security breaches, or any damages arising from your use of delivered infrastructure.
- Our total liability is limited to the amount paid for the specific engagement in question.
- All services are governed by the laws of Iceland. Any disputes shall be resolved in Reykjavik, Iceland.
Jurisdiction
Anubiz Labs is registered in Iceland. This Acceptable Use Policy and all engagements are governed by Icelandic law. We comply with Icelandic and applicable EU regulations.
If any provision of this policy is found unenforceable, the remaining provisions continue in full effect.
Contact
If you have questions about this policy or need to report a concern:
- Email: [email protected]
- Include your project reference or invoice number if applicable
Policy Updates
This Acceptable Use Policy may be updated at any time. Material changes will be announced via email. Continued engagement with our services constitutes acceptance of the current policy.