Legal

Terms of Service

Last updated: March 8, 2026

Please read these terms carefully before purchasing any Anubiz Labs service. By placing an order or engaging us for work, you acknowledge that you have read, understood, and agree to be bound by these terms.

How We Work

Anubiz Labs delivers fixed-scope DevOps and cloud implementation jobs on a fully async basis. Before purchasing:

  • Every engagement is a fixed-scope job with defined deliverables -- not an open-ended retainer (unless you purchase one)
  • All communication happens asynchronously -- there are no scheduled calls or meetings
  • Payment is collected upfront before any work begins
  • You will receive implementation work plus documentation as your deliverables
  • You are responsible for providing the access and credentials we need to complete the work

1. Service Agreement

Anubiz Labs ("Provider", "we", "us") provides DevOps and cloud implementation services ("Services") including but not limited to: CI/CD pipeline setup, Dockerization, Kubernetes deployment, infrastructure migration and hardening, and managed DevOps retainers.

By creating an account, placing an order, or submitting an intake brief, you ("Client", "you") enter into a legally binding agreement governed by these Terms of Service and our Privacy Policy.

You must be at least 18 years old to use our Services. By engaging us, you represent and warrant that you are of legal age and have the authority to enter into this agreement on behalf of yourself or your organization.

2. Scope of Work & Deliverables

Each engagement is governed by the following principles:

  • Fixed Scope: The scope of work is defined by the service tier you purchase and the intake brief you submit. Work outside the agreed scope requires a separate engagement
  • Deliverables: Every job includes both the implementation itself and accompanying documentation (runbooks, architecture notes, or configuration references as appropriate)
  • Async Delivery: All communication, updates, and deliveries happen asynchronously. We do not offer phone calls, video meetings, or real-time chat sessions
  • Client Access: You are responsible for providing all necessary access credentials, repository permissions, cloud console access, and environment details required to complete the work. Delays caused by missing access do not extend any timelines at our expense
  • Retainer Services: Managed DevOps Retainer engagements have a defined monthly scope. Hours or tasks do not roll over between months unless explicitly agreed in writing

3. Intellectual Property

  • Ownership Transfer: Upon receipt of full payment, all intellectual property rights in the deliverables transfer to you. This includes configuration files, scripts, IaC templates, CI/CD pipelines, and documentation created specifically for your engagement
  • Pre-existing IP: We retain ownership of any pre-existing tools, libraries, frameworks, or methodologies used during implementation. You receive a perpetual, non-exclusive license to use these components as part of your deliverables
  • No Transfer Before Payment: No IP rights transfer until payment is received in full. Work product remains our property until that point

4. Payment Terms

  • Upfront Payment: All services require full payment before work begins. No work is scheduled until payment is confirmed
  • Payments are accepted via the methods listed at checkout (cryptocurrency and/or other accepted methods)
  • All prices are in USD unless otherwise stated
  • Retainer subscriptions are billed monthly in advance. Non-payment results in suspension of retainer services
  • We reserve the right to change pricing with 30 days notice. Price changes do not affect jobs already paid for

5. Billing Obligations & Invoice Payment

Timely payment of invoices is required to maintain active services:

  • Invoice Due Dates: All invoices must be paid on or before the due date indicated on the invoice. It is the Client's sole responsibility to ensure payments are made on time
  • Recurring Services: For VPS hosting and other recurring services, renewal invoices are generated automatically before the billing cycle ends. Failure to pay the renewal invoice before its due date may result in service interruption
  • Payment Reminders: We send courtesy payment reminders at 7 days, 3 days, and 1 day before the due date, as well as a final notice on the due date itself. These reminders are sent as a courtesy only and do not extend the payment deadline
  • No Grace Period Guarantee: While we may, at our sole discretion, allow a brief grace period after the due date, this is not guaranteed and should not be relied upon

6. Service Suspension

Services associated with unpaid invoices may be suspended at any time after the invoice due date has passed. Suspension may include, but is not limited to:

  • Server Shutdown: Virtual servers may be powered off and become inaccessible
  • Network Access Restriction: Network connectivity to the service may be disabled
  • Service Access Limitation: Access to control panels, management interfaces, and API endpoints may be restricted

Suspended services may be reactivated upon receipt of full payment for all outstanding invoices. However, reactivation is not guaranteed if the suspension period has exceeded the termination threshold described in Section 7.

7. Service Termination Due to Non-Payment

IMPORTANT — PLEASE READ CAREFULLY:

  • If an invoice for a recurring service (including VPS hosting) remains unpaid, the associated service may be permanently terminated at 23:59 (Berlin Time / CET) on the last day of the billing period
  • Termination means the service is permanently cancelled and cannot be restored
  • A final payment notice will be sent on the due date. If payment is not received by the deadline stated in that notice, termination will proceed without further notice
  • We reserve the right to terminate services earlier if the account has a history of late payments or if required by our infrastructure providers

8. Data Deletion After Termination

DATA DELETION IS PERMANENT AND IRREVERSIBLE:

  • Upon service termination, the virtual server and all data stored on it will be permanently deleted
  • This includes all files, databases, configurations, emails, backups stored on the server, and any other data
  • Data recovery is not possible after termination. We do not retain copies of terminated server data
  • Anubiz Labs is not responsible for any data loss resulting from service termination due to non-payment

It is the Client's sole responsibility to maintain independent backups of all data and to download any important files before the service termination deadline.

9. Refund Policy

  • Before Work Begins: If we have not started implementation, you may request a refund minus a 10% administrative fee
  • After Work Begins: Once implementation has started, no refunds are available. You will receive all deliverables for the scope purchased
  • Retainer Services: Retainer months already paid are non-refundable. You may cancel future months with 14 days written notice before the next billing cycle
  • Disputes: If you believe deliverables do not match the agreed scope, contact us within 7 days of delivery. We will review and, at our discretion, perform corrective work within the original scope at no additional charge

10. Client Responsibilities

The Client acknowledges and agrees that:

  • Access & Credentials: You will provide all required access (cloud accounts, repositories, servers, DNS, etc.) in a timely manner. We are not responsible for delays caused by missing or incorrect access
  • Accurate Information: The intake brief and any supplementary information you provide must be accurate and complete. We rely on your representations to scope and execute the work
  • Post-Delivery Operations: Unless you are on a managed retainer, you are solely responsible for operating, maintaining, and monitoring the infrastructure after we deliver. We implement; you operate
  • Backups: You are responsible for backing up your existing systems and data before we begin any migration, deployment, or infrastructure changes
  • Legal Compliance: You are responsible for ensuring that your applications, data, and infrastructure usage comply with all applicable laws in your jurisdiction

11. No SLA on Client-Operated Infrastructure

Anubiz Labs provides implementation services. Unless you are on an active Managed DevOps Retainer:

  • We do NOT provide uptime guarantees, SLAs, or ongoing monitoring for infrastructure we implement but do not manage
  • We are NOT responsible for outages, performance issues, or incidents occurring after delivery and handoff
  • Post-delivery support is available as a new engagement or by purchasing a retainer

Retainer clients: SLA terms, response times, and included scope are defined in your retainer agreement and service tier.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Anubiz Labs shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages
  • This includes, without limitation: loss of profits, data, revenue, business opportunities, or other intangible losses resulting from the use or inability to use our deliverables
  • Our MAXIMUM aggregate liability shall not exceed the total amount paid by you for the specific engagement giving rise to the claim
  • We are NOT liable for damages resulting from third-party services, cloud provider outages, or actions taken by you or your team after delivery
  • We are NOT liable for any data loss resulting from migration or deployment work where you failed to maintain backups as advised
  • We are NOT liable for any data loss, service disruption, or damages resulting from service suspension or termination due to unpaid invoices (see Sections 6, 7, and 8)

13. Indemnification

You agree to indemnify, defend, and hold harmless Anubiz Labs, its officers, directors, employees, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:

  • Your use or misuse of the deliverables we provide
  • Your operation of infrastructure after delivery and handoff
  • Any violation of these Terms or applicable laws
  • Any third-party claims related to applications or services running on infrastructure we implemented for you
  • Your failure to maintain adequate backups, security practices, or access controls after delivery

This indemnification obligation shall survive the termination of your engagement and these Terms.

14. Confidentiality

  • We treat all client credentials, infrastructure details, source code, and business information as confidential
  • We will not share your information with third parties except as necessary to complete the work (e.g., if a sub-processor is involved, we will disclose this in advance)
  • Upon completion of an engagement, we will delete or return all credentials and access tokens you provided, unless retention is required for an active retainer
  • See our Privacy Policy for complete details on data handling

15. Termination of Engagement

Either party may terminate an engagement under the following conditions:

  • By Client (before work starts): You may cancel with a partial refund as described in Section 5
  • By Client (after work starts): You may cancel at any time, but no refund is available. You will receive all work completed to that point
  • By Provider: We may terminate if you fail to provide required access within 30 days, breach these Terms, or engage in abusive behavior toward our team
  • Retainers: Either party may cancel a retainer with 14 days written notice before the next billing cycle

16. Governing Law & Disputes

  • These Terms shall be governed by and construed in accordance with the laws of Iceland
  • Anubiz Labs is registered at Kalkofnsvegur 2, 101 Reykjavik, Iceland
  • Any disputes shall first be resolved through good-faith negotiation via email
  • If negotiation fails, disputes shall be submitted to the courts of Reykjavik, Iceland
  • You waive any right to participate in class action lawsuits against Anubiz Labs

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email to clients with active engagements.

Changes do not apply retroactively to engagements already paid for and in progress. Continued use of our Services after changes constitutes acceptance of the modified Terms for future engagements.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Information

For questions about these Terms of Service:

  • Email: [email protected]
  • Telegram: @Bshsgjai
  • Address: Kalkofnsvegur 2, 101 Reykjavik, Iceland

By purchasing any Anubiz Labs service or submitting an intake brief, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.